Hello, until yesterday everything was working fine.
osTicket (v1.18)
This morning, when I try to submit a new ticket, pressing the button causes the system to spin until it reaches an HTTP ERROR 500. The ticket appears to be submitted nonetheless, but if I try to access it later, it returns an error.
From what I could see in the logs, the 500 error is related to the max_execution_time. Despite increasing it from 30 to 180 seconds, the problem persists.
As an additional anomaly, I noticed that in ticket details, the description is pre-filled with the description entered the previous time, which wasn't the case until yesterday.
I have already restarted the Apache server, cleared cookies and cache in the browser, and tested with different browsers.
Do you have any suggestions on what might have happened that suddenly extended the execution times, and how to fix?
