Is there a method to add a plugin or another method that I can attach an extra action to certain button presses on tickets? For instance, when a ticket is updated, if it were a plugin, I would like to pull up a modal that can input a few details into another system we have via API. If I need to use some kind of hook, I would just like to open a link to another page. I could edit the code each time there is an update, but I would rather not if there is a sanctioned way to do what I'm looking for.
