Is there a method to add a plugin or another method that I can attach an extra action to certain button presses on tickets? For instance, when a ticket is updated, if it were a plugin, I would like to pull up a modal that can input a few details into another system we have via API. If I need to use some kind of hook, I would just like to open a link to another page. I could edit the code each time there is an update, but I would rather not if there is a sanctioned way to do what I'm looking for.
Method for adding plugins or extra actions for ticket updates
- Best Answerset by KevinTheJedi
Since no one has responded so far, I assume that the only option is to edit the source codes yourself. For the given situation, using the include function should be sufficient. In the case of updating osTicket, you only need to add one line to the source files.
[unknown] Cool, that is easy enough. Thanks for the response.