Unable to close/Delete ticket

uzyamz990

OS Ticket Version: v1.15.5

Hi, I am facing an issue with my OS Ticket system. Whenever I am trying to change the ticket status or click Delete ticket button then it enable the blank popup and I unable to delete or close the ticket please help me to resolve this issue.

One thing I can mentioned here that I have migrated my ticket system from old hosting server to new hosting server and the problem came after migration.

KevinTheJedi

uzyamz990

You will need to check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

Cheers.

ntozier

A white bar of death usually indicates an AJAX error.

I'd recommend that you follow @KevinTheJedi recommendation and post a screen shot with your environment information from Admin panel -> Dashboard -> System Information

uzyamz990

Hi,

Thank you for the reply. I have attached the system logs and information screenshot. Please have a look and let me know.

Thank you

KevinTheJedi

uzyamz990

Yea you definitely seem to be having all sorts of AJAX issues as even your system logs aren’t loading. Also, you are using an old, unsupported version of osTicket. Do you use a hosting provider or do you have your own server? If using a hosting provider it’s worth reaching out to them to see if they have any security rules, etc. that are blocking/preventing the AJAX requests. If not, then you’ll just have to look at your Apache logs to see why the AJAX requests are failing. Once you work out the AJAX issues it’s highly recommended that you upgrade to the latest (v1.18.1).

If all else fails you can just setup a new server with the latest prerequisites, install v1.18.1, run some tests to confirm AJAX is working, migrate your osTicket instance to the new server, and run the Upgrader.

Cheers.