Where do these prefixes come from?

wrndt

osTicket Version: 1.17-git (?) — 8bd22d0 is available
Web Server Software: Apache/2.4.41 (Ubuntu)
MySQL Version: 10.3.38
PHP Version: 8.2.5

I just created a new Ticket Queue and added a bunch of columns, however I am wondering why the 'primary' prefixes are different for each of them? specifically the user__ and user__org__, where did they come from?

KevinTheJedi

wrndt

They are different based on the object. We use those to help signify what object to pull the data from.

Cheers.

wrndt

i'm trying to export a custom field using this method https://forum.osticket.com/d/94163-queue-export-add-field/18

it works for the normal prefixes entries__answers... but for those with user__ or user__org__ in front they cannot pull the data. can you help me with this?

KevinTheJedi

wrndt

You are on your own with any customizations.

Cheers.

wrndt

I see, but are you going to implement something like this in the future?

KevinTheJedi

wrndt

Yes, in v2.0 the exportable fields will be greatly expanded across all objects. Please stay tuned!

Cheers.