;Muchas gracias. tengo este problemita que los agentes al generar un ticket sale este error.

  • KevinTheJedi replied to this.

  • JeffersonTipan

    They are creating a Ticket in a Department they don’t have access to. Essentially, after they create the Ticket it’s trying to open the Ticket to view it but they don’t have access so it’s giving them an "access denied" error. You can either give them access to the Ticket's Department or have them set their Reply Redirect setting in their Profile to "Queue".

    Cheers.

      JeffersonTipan

      They are creating a Ticket in a Department they don’t have access to. Essentially, after they create the Ticket it’s trying to open the Ticket to view it but they don’t have access so it’s giving them an "access denied" error. You can either give them access to the Ticket's Department or have them set their Reply Redirect setting in their Profile to "Queue".

      Cheers.

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