After scp login, i get a blank page

osek2112

Hello, I just made a clean install of the last OSTicket version on my web server. I can access the guest portal, but when i enter my user and password in the scp page (created in the installation process), i get a blank page. My php server is 8.2, I also have another installation in the same server that uses php 7.4. I am not sure if that is a problem. Any help?

KevinTheJedi

osek2112

Check your error logs for any related errors. The most important logs will be PHP error logs and webserver error logs.

Cheers.

osek2112

KevinTheJedi

Hi Kevin, thank you for your help.
I activated the error logs and this is what I got:

Deprecated: Return type of CachedResultSet::offsetSet($a, $b) should either be compatible with ArrayAccess::offsetSet(mixed $offset, mixed $value): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/www/encom.it.ao/helpdesk/include/class.orm.php on line 1754

Deprecated: Return type of CachedResultSet::offsetUnset($a) should either be compatible with ArrayAccess::offsetUnset(mixed $offset): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/www/encom.it.ao/helpdesk/include/class.orm.php on line 1751

Deprecated: Return type of ModelInstanceManager::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/www/encom.it.ao/helpdesk/include/class.orm.php on line 2002

Deprecated: Return type of CallbackSimpleIterator::current() should either be compatible with Iterator::current(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/www/encom.it.ao/helpdesk/include/class.orm.php on line 2046

Deprecated: Return type of CallbackSimpleIterator::next() should either be compatible with Iterator::next(): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/www/encom.it.ao/helpdesk/include/class.orm.php on line 2051

Deprecated: Return type of CallbackSimpleIterator::key() should either be compatible with Iterator::key(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/www/encom.it.ao/helpdesk/include/class.orm.php on line 2036

Deprecated: Return type of CallbackSimpleIterator::valid() should either be compatible with Iterator::valid(): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/www/encom.it.ao/helpdesk/include/class.orm.php on line 2040

Deprecated: Return type of CallbackSimpleIterator::rewind() should either be compatible with Iterator::rewind(): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/www/encom.it.ao/helpdesk/include/class.orm.php on line 2031

Deprecated: Return type of FlatArrayIterator::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/www/encom.it.ao/helpdesk/include/class.orm.php on line 2076

Deprecated: Return type of HashArrayIterator::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/www/encom.it.ao/helpdesk/include/class.orm.php on line 2099

Deprecated: Return type of BaseMessageStorage::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/www/encom.it.ao/helpdesk/include/class.message.php on line 186

Warning: ini_set(): Session ini settings cannot be changed after headers have already been sent in /home/www/encom.it.ao/helpdesk/bootstrap.php on line 19

Warning: session_cache_limiter(): Session cache limiter cannot be changed after headers have already been sent in /home/www/encom.it.ao/helpdesk/bootstrap.php on line 21

After activated these error logs, after I log in (scp panel) the page keeps loading (a verifying... message appears and does it not load).
Any help would be appreciate it. I change the php version from 8.0 to 8.1 to 8.2 and i get the same message everytime.

Thank you.

KevinTheJedi

osek2112

First, you need to configure your PHP to only log actual errors and ignore warnings and deprecation notices (via your PHP INI file):

https://www.php.net/manual/en/errorfunc.configuration.php#ini.error-reporting

Secondly, you need to edit your /path/to/osTicket/bootstrap.php file, set both display_errors and display_startup_errors to 1, save the changes, and to retest and see if you get any actual errors.

Cheers.

osek2112

KevinTheJedi

Thank you. I did what you told me and now i received this message:

Fatal error: Uncaught Error: Call to a member function getSortKey() on null in /home/www/encom.it.ao/helpdesk/include/class.queue.php:406 Stack trace: #0 [internal function]: CustomQueue::{closure}() #1 /home/www/encom.it.ao/helpdesk/include/class.queue.php(407): array_map() #2 /home/www/encom.it.ao/helpdesk/include/class.queue.php(391): CustomQueue::getSearchableFields() #3 /home/www/encom.it.ao/helpdesk/include/class.queue.php(391): CustomQueue::getSearchableFields() #4 /home/www/encom.it.ao/helpdesk/include/class.queue.php(319): CustomQueue::getSearchableFields() #5 /home/www/encom.it.ao/helpdesk/include/class.queue.php(967): CustomQueue->getSupportedMatches() #6 /home/www/encom.it.ao/helpdesk/include/class.queue.php(901): CustomQueue->mangleQuerySet() #7 /home/www/encom.it.ao/helpdesk/include/class.queue.php(914): CustomQueue->getBasicQuery() #8 /home/www/encom.it.ao/helpdesk/scp/tickets.php(557): CustomQueue->getQuery() #9 /home/www/encom.it.ao/helpdesk/scp/index.php(17): require('/home/www/encom...') #10 {main} thrown in /home/www/encom.it.ao/helpdesk/include/class.queue.php on line 406

I searched the web for any ideas of what could be happening but I haven't found anything helpful.
Thank you.

KevinTheJedi

osek2112

What language are you using?

Cheers.

osek2112

KevinTheJedi

English

This is my php just in case:

KevinTheJedi

osek2112

It’s an issue with one of the Queues for some reason. Have you added any new Queues or Searches? Or are they all default?

If you haven't gotten too far (ie. haven't configured much in the system) then I'd recommend re-downloading v1.18.1 from our website, replace all the current code files with the new download, and re-installing osTicket.

Cheers.

osek2112

I haven't done anything as I couldn't log in after the clean install. I will do as you say and install everything again.

Hopefully, this time everything works fine.
Thank you.