Hi there, I'm returning back to consider osTicket again after many years. I used it intensively about five years ago but abandoned it for a reason I'll list below, which I'd like to see if this feature exists yet.
The main feature I wanted, which didn't exist, was an ability to notify the agent and/or manager on a daily basis with tickets that are unresolved. Without this feature, tickets would be forgotten about since not all agents live inside of osTicket everyday. Actually, agents would only go to osTicket when they receive an email from osTicket about some action that requires their attention, like "New Ticket" for example. However, if an agent simply forgets that he/she has an open ticket and never returns back to osTicket. there was never any email notification sent to the agent.
What I'd like is a simple daily email, say everyday at 9:00AM, with a list of that agent's open tickets.
Does any feature like that exist in osTicket today?
