Hello,
In my osTicket users can open tickets via email.
if someone sent mail to it.sup@xxx.com automatically it's opening ticket
Now i have another department that will open tickets via email BUT they will send to deferent mail Supp@xxx.com
My requirement is if some users opened ticket via second mail it will open deferent ticket forms than original one.
So IT.sup@xxx.com it will open ticket using ticket form no 1 (original form)
and Supp@xxx.com will open ticket using ticked form No 2 (Custom form)
So do anyone know how can i manage this as I already created the new support mail, department, custom forms and custom ticket category and integrated all of that together except the default ticket form
