I've created a new list item - "Closed - Final," but it's not showing in the dropdown. Just Open Resolved Closed.

  • KevinTheJedi replied to this.

  • NaturalNine

    Is that Status set to Enabled? Go to the Ticket Statuses List, check the box next to the Closed - Final List Item, click the More action button, click Enable, and confirm. Then you should be able to see it.

    Cheers.

      NaturalNine

      Is that Status set to Enabled? Go to the Ticket Statuses List, check the box next to the Closed - Final List Item, click the More action button, click Enable, and confirm. Then you should be able to see it.

      Cheers.

        Write a Reply...