Good morning,
I migrated my database and updated osTicket on a new server.
As on my old version, I would like to have a drop-down menu when opening a ticket to choose from a list the email address of the person opening the ticket.
At the time I modified the open.inc.php file
I created a custom list but it doesn't seem to work when creating the ticket.
Do you have an idea ?
THANKS
As you mentioned you can make a custom list type field and attach it to the Ticket Details Form. This will not set the actual user but rather it will be shown in the Ticket Header as a custom field value. If you want it to use this email as the creator of the Ticket they simply need to input the email in the Email Address field when creating the Ticket OR modify the code yourself to make the field change the actual User. We don’t have guides on customization so you will be on your own.
Cheers.
