E-mail keeps getting created without user intervention

crimarcu

Hello,

We are using osTicket version v1.17 (1d8b790) and at some point an user created a test ticket via email, we deleted that, but after a while it keeps recreating without the intervention of that user. We keep deleting them and they keep reappearing. Did someone face this situation? How can it be stopped?

Thank you,
Cristina

KevinTheJedi

crimarcu

Sounds like you have your email’s “Fetched Emails” setting set to “Do nothing (not recommended”. As the name implies it is not recommended. You need to either set this to “Archive - Move to folder” or “Delete emails”. But before you do this you will need to remove all mail that has already been processed out of the inbox. This is VERY important as the system will go through the entire inbox and reprocess everything in it. So just make sure you only have new emails in the inbox before changing this.

Cheers.