Firstly, the important stuff 🙂
Server Information
osTicket Version v1.17.4
Web Server Software Apache/2.4.57
MySQL Version 10.5.21
PHP Version 8.2.10
I'm having some issues setting up custom forms on a help topic when a ticket is submitted via email. The form is visible to agents only, and will be used to add extra categories to a ticket once processed. The help topic has the form added to it, and tickets submitted via the web interface have this form attached, but emailed tickets do not. The email is set up to assign all tickets to this help topic, and apparently the form should be added:
Having the form with no data is exactly what I'm looking for here (and would expect given the email will only have the subject and message anyway).
This ticket is probably similar to https://forum.osticket.com/d/94445-piped-emails-get-assigned-correct-help-topic-but-not-the-topic-s-custom-forms , but I'm not using email piping or ticket filters (or osTicket 1.12!), so a new one seems apt.
The help popout seems to suggest the custom form should be added when a ticket is received via email - am I doing something stupid here, or is this not working as expected? 🤪
Thanks
