Hello everyone,
I'm wondering if there's a way to hide department statistics and only allow agents to view their own personal statistics. Currently, it seems like agents statistics are visible to all agents in the same department, but we'd like to restrict access to only individual agent statistics. Is there a configuration or setting in osTicket that allows for this level of access control?
How to Hide Department Statistics and Enable Only Agent Personal Statistics
- Best Answerset by KevinTheJedi
Admin Panel > Agents > Agents > click on an Agent > Permissions > Miscellaneous > disable Stats > Save Changes
Reference:
Cheers.
KevinTheJedi
This is deactivated, but it still shows me the statistics of the rest of the agents from the department. I just want to see the personal statistics for the agent.
Then they must be a Manager of a Department. Once you remove them as a Manager for that Department they should only be able to view their own stats.
Cheers.
KevinTheJedi
Thanks, that was the problem. But the dashboard (graphs) continue to show up for all the dept tickets.
Graph data is not dependent on any one Agent/Department/Help Topic. It's a sum of all the Events in the _thread_event table in the DB for the given time period:
Cheers.