Replies to Ticket Emails Intermittently Stuck in Inbox

Nathan34

I've set up a working cron according to the installation instructions. It fires every 5 minutes, but intermittently a user's reply to a ticket email will get stuck in the alert email's inbox causing these system errors:

The cron and email responses work 98% of the time, so I have no idea what causes an email to get stuck. It's happened to several emails on different domains, but I haven't been able to replicate the issue through stress testing. The only thing I can think to do is reduce the cron's interval, but is there any known issue that causes this?

KevinTheJedi

Nathan34

Not really, it's simply something with the email that prevents it from being processed. You will simply need to remove the un-processable email from the inbox so the subsequent mail can be fetched. I really think it's something to do with the IMAP connection as when you pipe the same exact email it will create a Ticket. Both fetching and Piping use the same Ticket creation methods so I'm thinking something in the IMAP connection is breaking or messing something up causing the email to be un-processable. We have not been able to track down the exact cause either.

Cheers.