OS Ticket information:
osTicket Version v1.18 (724de45) — Up to date
Web Server Software LiteSpeed
MySQL Version 10.3.39
PHP Version 8.2.8

I've read various posts re responding to a ticket generated via email with a canned response and then automatically closing the ticket with a filter.
I have this working, however is their a way to stop the ticket notification being sent to the agents, but then an alert sent for any reply?
I can see there is the option under "ticket settings and options / alerts and notices / new ticket alert", but this is global. There does not appear to be a department equivalent?

    imellor

    Not at this time no. You can disable autoresponders per-Department but not alerts.

    Cheers.

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