Uncaught Error: Call to undefined method SmtpAccount::getName()

Davokin

Dear Community,

I have had the following problem for 2 weeks now;
When I assign a ticket to a department different from the default department, and then want to send a status update to the customer, I get an http error 500 and the customer receives no notification. However, as soon as this ticket is reassigned to the default department, everything works fine again.

I have already tested several possibilities, such as extending the max_execution in the php.ini, but everything has brought nothing...

Information about my installation:
Server: Ubuntu 22.04.3 LTS x86_64
osTicket: v1.17.3 (ca95150)
PHP -V: PHP 8.0.30 (cli) (built: Sep 2 2023 08:05:13) ( NTS ) | Zend Engine v4.0.30
web server: Apache/2.4.52 (Ubuntu)
MySQL: 10.6.12
More see image below

Attached are also the apache2_error.log and osticket_error.log files...

I really hope that someone can help me here...

I look forward to solution suggestions

Many greetings
Davokin

EDIT: Attachments are not allowed, here are the contents of the logs:

apache2_error.log
PHP Warning: Module "curl" is already loaded in Unknown on line 0
[Wed Sep 27 09:27:02.897498 2023] [mpm_prefork:notice] [pid 47299] AH00163: Apache/2.4.52 (Ubuntu) configured -- resuming normal operations
[Wed Sep 27 09:27:02.897508 2023] [core:notice] [pid 47299] AH00094: Command line: '/usr/sbin/apache2'

KevinTheJedi

Davokin

You should always upgrade to the latest asap.

This patch is coming next release:

diff --git a/include/class.email.php b/include/class.email.php
index fb00856d..039d7280 100644
--- a/include/class.email.php
+++ b/include/class.email.php
@@ -552,6 +552,10 @@ class EmailAccount extends VerySimpleModel {
         return $this->email;
     }
 
+    public function getName() {
+        return $this->getEmail()->getName();
+    }
+
     public function getAccessToken() {
         $cred = $this->getFreshCredentials();
         return $cred ? $cred->getAccessToken($this->getConfigSignature()) : null;
diff --git a/include/class.mailer.php b/include/class.mailer.php
index 53bdcc54..dbf67fcf 100644
--- a/include/class.mailer.php
+++ b/include/class.mailer.php
@@ -593,7 +593,7 @@ class Mailer {
                             // get Account Email
                             (string) $smtpAccount->getEmail()->getEmail(),
                             // Try to keep the name if available
-                            $this->getFromName() ?: $smtpAccount->getName());
+                            $this->getFromName() ?: $smtpAccount->getName() ?: $this->getEmail());
                 }
                 // Attempt to send the Message.
                 if (($smtp=$smtpAccount->getSmtpConnection())

Cheers.

Davokin

KevinTheJedi Thanks for the quick feedback!
Do you mean the next release that will appear in the future, or the next release after my installed version?

Many greetings,
Davokin

KevinTheJedi

Davokin

Next release that isn’t out yet.

Cheers.