osTicket Version v1.17.4 windows server 2019
hello do i need to change something?
nitnit
this is the generated url http://itsupport.awe.com.au/view.php?auth=o1xaeaaaafzaaaaauJDSKw37odZsjw%3D%3D
Are you sure the URL is correct? What’s the full URL you use to access the help desk?
Cheers.
Hi Kevin here's the URL
another generated link, after they open a ticket via email or on the ticket center http://itsupport.awe.com.au/view.php?auth=o1xaeaaaaf0aaaaa%2BQs3wzWq7IUxSA%3D%3D
or do i need to change some settings?
If you compare the two you’ll notice the link in the email is missing the /tickets path at the end of the domain. Simply update your Admin Panel > Settings > Helpdesk URL, add the trailing path, and get a new link.
/tickets
Hi Kevin It worked! thank you so much!! 😃
