Values not updated accordingly for Department and Service & Response Time

amena

Mt Default Department is IT, when I re-assigned the Ticket to "Sales Department" The statistics table grid never changes with updated values

Only the reopened cells grid updated - The Service and Response Time not Updating accordingly accordingly

I reply to a message ticket nothing updated even closed the Ticket, no changes shown

Also why Service Time is "0" as shown below

Please help

Thanks

KevinTheJedi

amena

Wait until tomorrow and see if the stats update.

Cheers.

amena

KevinTheJedi So the statistics dashboard grid takes a while to update the changes ?

KevinTheJedi

amena

It could be your timezone is off somewhere or there are simply no stats yet. We use the string "now" to generate a time using PHP DateTime class. Then that gets used in SQL as FROM UNIXTIMESTAMP(). That was a long way to say it should be “now” but if it’s not updating immediately then the time could be off somewhere.

Here is the whole trail if you want to look further into it:

Cheers.