I just have installed osTicket, yesterday, just to learn how upgrade works today ;-)
If somebody opens a ticket at my web page, then he sees on the screen
Thank you for contacting us.
A support ticket request #XXXXXX has been created and a representative will be getting back to you shortly if necessary.
Why XXXXXX ???
In the email to that person is says then the ticket number.
Is that correct?
I have in settings / emails setup
default system and default alert email to firstname.lastname@example.org
system admin to email@example.com
I have not received the ticket by email to none of the two email addresses.
I would have expected that somebody would be informed that a new ticket is available.
When I login, the ticket is here in the system.
I think it is unreleated, but I failed to setup smtp with 578 and 465 port although
Starting Nmap 5.21 ( http://nmap.org(http://nmap.org) ) at 2013-09-04 07 CEST
Nmap scan report for smtp.gmail.com (220.127.116.11)
Host is up (0.012s latency).
Hostname smtp.gmail.com resolves to 2 IPs. Only scanned 18.104.22.168
rDNS record for 22.214.171.124: bk-in-f109.1e100.net
Not shown: 995 filtered ports
PORT STATE SERVICE
25/tcp open smtp
465/tcp open smtps
587/tcp open submission
993/tcp open imaps
995/tcp open pop3s
Nmap done: 1 IP address (1 host up) scanned in 4.72 seconds
I use therefore port 25 and the ticket was sent to the writing person, but not to anybody who would handle the ticket.
I checked if it could have been in the spam folder, but it was not there either.