I just have installed osTicket, yesterday, just to learn how upgrade works today ;-)

If somebody opens a ticket at my web page, then he sees on the screen

Thank you for contacting us.

A support ticket request #XXXXXX has been created and a representative will be getting back to you shortly if necessary.

Support Team

Why XXXXXX ???

In the email to that person is says then the ticket number.

Is that correct?

I have in settings / emails setup

default system and default alert email to a@gmail.com

system admin to c@mydomain.com

I have not received the ticket by email to none of the two email addresses.

I would have expected that somebody would be informed that a new ticket is available.

When I login, the ticket is here in the system.

I think it is unreleated, but I failed to setup smtp with 578 and 465 port although

nmap smtp.gmail.com

Starting Nmap 5.21 ( http://nmap.org(http://nmap.org) ) at 2013-09-04 07 CEST

Nmap scan report for smtp.gmail.com (173.194.69.109)

Host is up (0.012s latency).

Hostname smtp.gmail.com resolves to 2 IPs. Only scanned 173.194.69.109

rDNS record for 173.194.69.109: bk-in-f109.1e100.net

Not shown: 995 filtered ports

PORT STATE SERVICE

25/tcp open smtp

465/tcp open smtps

587/tcp open submission

993/tcp open imaps

995/tcp open pop3s

Nmap done: 1 IP address (1 host up) scanned in 4.72 seconds

I use therefore port 25 and the ticket was sent to the writing person, but not to anybody who would handle the ticket.

I checked if it could have been in the spam folder, but it was not there either.

Any idea?