latest assigned Department Name not updated in the statistics Dashboard

amena

When created a new Ticket, assigned the department then hit the send button, after few hours I want to update the ticket by change the department in which the issue logged should be handle by other department

However when checked the statistics table in the dashboard, the department name in which the ticket assigned too was not updated, but only the previous department name was shown

How can I fixed this

KevinTheJedi

amena

Yea, it won’t appear in the created stats because it wasn’t created in that Department. It should show up in the other stats though once those actions have been triggered.

Cheers.

amena

KevinTheJedi

sorry , you meaning that it was not in the designed for this version?

KevinTheJedi

amena

Do you mean you don’t see the other Department in the Dashboard at all? If so you probably don’t have access to that Department or that Department doesn’t have any stats yet.

Cheers.

amena

KevinTheJedi

these are two departments that the ticket assigned too from the beginning ..but after updated the ticket department for the existing ticket, the new department was not listed

KevinTheJedi

amena

Again, do you have access to that new Department you transferred to? If so, the Department doesn’t have any stats yet. If a Department doesn’t have stats in the given timeframe then it will not appear in the list.

Cheers.

amena

KevinTheJedi
Thanks for your help