Ticket status [Help!!!]

Hi, Sorry for the translation but not much English.

Install osticket system, but I have the following problem.

When I generate a ticket can not revise the state that does not generate ID.

"I would like my clients to check their e-ticket only.

is it possible?

by default clients can only check the ticket status of tickets that are associated with their email address.

by default clients can only check the ticket status of tickets that are associated with their email address.

yes, but I asked the ticket ID and I want to disable it to only ask me the mail

There is a mod in the Mods section of the forums that will let you do something like this. I would advise against it.