ldap ad connection

AlfonsoPC

How can I solve this problem, the password is correct.

AlfonsoPC

It can be done with port 389, it gives the same error

KevinTheJedi

We need a screenshot of Admin Panel > Dashboard > Information. Also, when did you download and install the LDAP plugin? Do you have the php-ldap extension installed/enabled?

Cheers.

AlfonsoPC

KevinTheJedi

AlfonsoPC

When did you download and install the plugin? Are you able to check the AD logs to see if a connection is even being attempted? If a connection is not being attempted then you likely have a firewall or blocked port or something.

Cheers.

AlfonsoPC

I already managed to connect it, how to synchronize the users that are within the directory? thank you.

KevinTheJedi

AlfonsoPC

You cannot sync Users/Agents. For Users you can either create them manually or when they login it’ll automatically create an account if they don’t already exist. For Agents you always have to create them first as you need to configure Department access, Permissions, etc.

Cheers.

AlfonsoPC

And how does the ldap thing work?

KevinTheJedi

AlfonsoPC

What do you mean? They simply use their AD credentials in the login box to login to the helpdesk. As I described above Agents must be created manually (just make sure their email and username match what's in AD) and Users can be auto-created if helpdesk is configured correctly. If a User already exists then make sure their email and username matches what's in AD and they should be good.

Cheers.

AlfonsoPC

thank you