Hello, I have a question about the overdue alerts for the tickets. My question is how often (in time) are alerts for an overdue ticket received via email? <- This can this be modified?
kevinazua
They are sent one time and that’s it. It can be modified by modifying the code yourself.
If you are talking about what triggers the alerts to be sent that’s the SLA timers and Due Dates.
Cheers.
KevinTheJedi Do you know what time is that (example 11h)? Because my purpose is to know what is the default time that OsTicket elapses in the system.
That would be the default sla.
