So I'm noticing on both a test and (soon to be) production server that the qty listed for "open tickets", "answered tickets", "tickets assigned to me" and "tickets assigned to team" are all off, at least for a little while. Then it seems to square up properly after maybe 15 minutes or so.



This was never the case with the ticket server we're coming off of, which was v.1.12. Any ideas? I'm guessing it must be a cron job now, that polls the cues and then gives the qtys correctly?

  • KevinTheJedi replied to this.

  • eddiebgood

    Queue counts are cached and updated every 15 minutes. If you need immediate counts then logout and back in. Then the counts will be recalculated. This was done for performance reasons.

    Cheers.

      eddiebgood

      Queue counts are cached and updated every 15 minutes. If you need immediate counts then logout and back in. Then the counts will be recalculated. This was done for performance reasons.

      Cheers.

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