How can I do so that when I send a personal email the auto-response is faster, it takes up to 15 minutes for the notification that a ticket was created to arrive, why is this?
AlfonsoPC
Sounds like your cron job for fetching is set to 15 minutes. The lowest increment I would suggest is 3 minutes; this of course depends on how many emails you are fetching at a time and how long it takes to process that amount of emails. Some people can get away with 1 minute but they are fetching small amount of tickets that takes less than a minute to process.
You can also opt for email piping (local or remote) but it requires extra steps and setup. Piping is instantaneous as when the email hits the mail server it should immediately call the piping script to generate a Ticket.
References:
https://docs.osticket.com/en/latest/Getting%20Started/Email%20Piping.html
Cheers.
It looks like your cron job to retrieve is set to 15 minutes.
where can i change this?
By modifying your cron job. If you did not set one up reach out to whomever controls the server to see if one is setup. If yoy don’t have one configured then that could be the issue as you would be relying on auto-cron.
Here is the cron job documentation:
