Setting up cron job with Microsoft 365

coolemail

We have set up osticket successfully, and the bit I need to do now is the cron job to fetch tickets, even at night when no agents are logged in.

Do I need to install the osTicket-v1.18\scripts\ from the download especially as it has the rcron.php file?
rcron.php says:
`# Configuration: Enter the url and key. That is it.
url => URL to api/task/cron e.g http://yourdomain.com/support/api/tasks/cron

key => API's Key (see admin panel on how to generate a key)
#

$config = array(
'url'=>'http://yourdomain.com/support/api/tasks/cron',
'key'=>'API KEY HERE'
);
`
I have generated an API key on 365 so can put that in.
Confused about the URL though:

My osticket is at https://helpdesk.mydomain.com
From image below, it seems I do not have an api/tasks folder so would not be able to run https://helpdesk.mydomain.com/api/tasks/cron. Is that a problem?
The cron.php in the api folder is very different to the rcron.php file
IF you can help me with URL, and IF I can save rcron in a scripts folder, then on my cron job, can I simply run the command below?
/home/storm/sites/helpdesk-domain-co-uk/scripts/rcron.php

I may be way off the mark so any help would be greatly appreciated.

KevinTheJedi

coolemail

Rcron is used if you cannot execute cron locally and have to execute remotely. You should use normal cron instead:

https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html#schedule-polling

Cheers.

coolemail

I resolved it in the end.
From Command Line, I ran php /home/storm/sites/helpdesk-domain-co-u/public/api/cron.php
and it worked perfectly.
I could check that by going to Admin > Settings > System and changing Default Log Level to DEBUG. Then each cron shows in Dashboard > System logs as a "Cron Job" entry (not the "Auto Cron" entries which are caused by Agent activity)

Then on my hosting platform, I tried adding that as the command but it failed. Turned out that behind the scenes, the cron job was trying to run on php version 7.x.
I therefore had to force the php version in my command line to:
/usr/bin/php8.2 /home/storm/sites/helpdesk-domain-co-u/public/api/cron.php

I had an easy GUI to stipulate the frequency so all I needed was the command above. I hope that may help others in future.