Server Information
osTicket Version v1.16.3 (e148727) — Up to date
Web Server Software Microsoft-IIS/10.0
MySQL Version 5.5.45
PHP Version 8.0.0

When enter a Date value (i.e. 2023-08-31) in Custom Field, it showed 1 date behind in the canned message's date field.

Ticket form settings

checked the date can be saved correctly in database

Canned message's date field setting

  1. What is the timezone which would be applied in the Canned Message template's custom Date/Time field ?
  2. Could the Canned Message's template's Custom Date/Time Value be overrode with a specific time zone and what are the related codes to be amended ?
    Thanks for any advice.

    DonLiu

    You are using a version that is no longer supported. You need to upgrade to a supported release and retest.

    Cheers.

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