Export osTicket from live server to localhost

realbryl

We have a version of this software installed on our live web server, Wondering how we can export it to a local machine to make some tweaks on some files. Any assistance is greatly appreciated. Thanks

KevinTheJedi

realbryl

Dump the database, copy the ost-config.php file (or whole codebase), move it to the local server, import the database, setup code files, update ost-config.php to match new server info, voila.

If you are permanently moving I would suggest turning helpdesk offline and disabling email fetching to prevent loss of data.

Cheers.

realbryl

Thank you for your reply Kevin. Wondering where can we get the ost-config.php file? Also, when you say "Dump the database" are you referring to "Export" the database?

KevinTheJedi

@realbryl

The config file is in your current codebase in the include/ folder.

By dump I mean export, yes. But I would recommend mysqldump command.

Cheers.