We are pleased to announce the release of osTicket 1.7.1, the second stable release of the osTicket 1.7 series.
The release (fixes bugs) and addresses (security related issues) reported in earlier versions of osTicket, and also introduces a variety of (new features and enhancements). The most notable additions include:
Custom logos and site pages
Password reset link
Export and import feature. Useful for migrations and backups.
Use your email address as your username for logins
SLA's can be marked transient. Tickets with a transient SLA will change to the SLA of the new department or help-topic when transferred or edited.
Support installation on MySQL and MariaDB clusters. Use default storage engine and don't assume predictable auto-increment values.
For a complete list of core features visit (osticket.com) and be sure to check the (release notes).
Downloading
If you are installing osTicket for the first time, then simply (download osTicket 1.7.1) or clone (v1.7 gitHub repository) and follow the (installation guide) on the wiki. If you are using an older version of osTicket, we highly recommend that you upgrade to the latest version - please refer to the (upgrade guide) for complete instructions.
Please remember to utilize (gitHub) when reporting confirmed bugs. For general discussions, questions, feedback and comments - please use (v1.7 section) of the forum.
Need Help?
If the thought of installing, upgrading or configuring osTicket makes you shiver - then feel free to seek help in the (forum) or (contact us) for paid support. We provide (professional installation, upgrade and setup help) as well as (cloud-hosting).
If managing and upgrading your osTicket installation is daunting, you can try osTicket as a hosted service at http://www.supportsystem.com/?s=v1.7.1(http://www.supportsystem.com/?s=v1.7.1) -- no upgrading ever, and we can import your data too! With (SupportSystem's) turnkey infrastructure, you get osTicket at its best, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure.
See you soon! :)