Hello, how can I enable so that when I send an email from my Outlook to the predefined support email of the osticket, it generates a ticket for me?
AlfonsoPC
On top of what Daedalus01 linked with O365 you have to follow these instructions for Modern Authentication:
O365 disabled Basic Authentication in October of 2022 and started forcing Modern Authentication.
Cheers.
https://docs.osticket.com/en/latest/Getting%20Started/Email%20Settings.html
I already configured the input as imap, however when I send a message from my outlook mailbox to solicitudes_ti@xxxx it does not generate the ticket in the osticket mailbox.
You need to enable email fetching globally and setup a Cron Job:
How do I configure the job?
That information is listed in the link I provided above.
resolved. tanks.
