How to add priority levels

kevinazua

Hi,
I was wondering, could be possible to add priority levels somehow?
I am wanting to add more levels of priority but from what I see it is not possible, osTicket let me edit the customs fields of the forms to say what type of severity the case would have so I can auto assign that way the tickets using filters which is a big help . But in this case I want to relate them to SLAs and priority levels, I have 5 severity levels. So I wanted to know if I can add more priority levels.

System information:
osTicket Version: v1.18 (724de45) — Up to date
Web Server Software: Apache/2.4.57 (CentOS 9 Stream)
MySQL Version: 8.0.34
PHP Version: 8.2.9

Thanks 🙂

KevinTheJedi

kevinazua

You must modify the database to achieve this (_ticket_priority table).

Cheers.