Feature to avoid same tickets?

waczny

Is there a feature where I can have a user being blocked for creating another ticket for the same device?

Example:

Client1 fills out the HelpTopic and selects the device "printer123" that is listed in a list.
Client 2 fills out the HelpTopic and selects the printer123 too.

Now it will create an error saying sth like: Ticket for device is already created.

Is this possible? I don't want to merge 5 tickets for the same thing.

BR waczny

KevinTheJedi

waczny

Not at this time, no. You can limit the User's Open Tickets but that’s a global setting for all Users.

Cheers.

waczny

I guess even with changing codes this would not be so easy to achieve, right?
You have to look for open tickets that contain a value of a custom list ...etc
BR waczny

KevinTheJedi

waczny

It's just like life: Anything is possible but nothing is easy. 😉

Cheers.

waczny

😃 damn you are like my co-workers. I like you but I hate you (not in a bad way). You always have a good answer even if I don't always like to hear it 👍️ keep up the good work.