Does not accept custom domains.

kerberos

while registering if user has email from gmail.com msn.com etc. no problem but
if user has custom domain like companyname.com system directly goes HTTP ERROR 500.
while manually sending activation problem is same.

does anyone knows the soution?

KevinTheJedi

kerberos

500 is just a generic server error. You will need to check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors. Also, try disabling Admin Panel > Emails > Settings > Verify Email Addresses and retest. If that works then your server is having trouble with DNS lookups.

Cheers.

kerberos

KevinTheJedi

Kevin Hi, thanks for your assistance,
in osTicket logs writes like:

Mailer Error
Unable to email via SMTP: noreply@crm.kerberos.com.tr (ssl://crm.kerberos.com.tr:465/SMTP) No Such User Here

Log Date: Sunday, August 13, 2023 at 8:02 AM IP Address: 188.119.21.172

but mailer is working for gmail vs. I've talked with my hosting company and they did configurations on firewall but still problem goes.

kerberos

Okay I solved the problem. problem comes from our hosting. I changed smtp to brevo now it works