Internal ERROR 500 while creating ticket (random)

paulroots08

PHP Fatal error: Maximum execution time of 30 seconds exceeded in C:\xampp\htdocs\osTicket\upload\include\pear\Mail\mail.php on line 153

PHP Fatal error: Maximum execution time of 30 seconds exceeded in C:\xampp\htdocs\osTicket\upload\include\mysql.php on line 88

PHP Fatal error: Maximum execution time of 30 seconds exceeded in C:\xampp\htdocs\osTicket\upload\include\class.misc.php on line 25

Thanks in advance.

ntozier

This is literally saying that your script is taking too long to execute. The default PHP execution time limit is 30 seconds. If you wish to alter this then you need to set the max_execution_time directive in your php.ini. I've never encountered this with osTicket so it leads me to think that your server is either old and slow, or over loaded.

paulroots08

Thanks

This is literally saying that your script is taking too long to execute. The default PHP execution time limit is 30 seconds. If you wish to alter this then you need to set the max_execution_time directive in your php.ini. I've never encountered this with osTicket so it leads me to think that your server is either old and slow, or over loaded.

Thanks ntozier! I'll check my server and php.ini.

Your the best!

ntozier

Glad to help. Please feel free to follow up here with what your solution ends up being. (even if its just upping the time out to 60s) That way maybe someone else who runs into a similar problem might see this and fix themselves. :)

paulroots08

Glad to help. Please feel free to follow up here with what your solution ends up being. (even if its just upping the time out to 60s) That way maybe someone else who runs into a similar problem might see this and fix themselves. :)

I didn't change the time to 60s yet.. But I'll try when the server get error again.

I'll update you guys!

Thanks Ntozier.

osTicket Rocks!

paulroots08

new error

Hi ntozier,

I got this error again. Already changed my time out to 60 but still I encounter the error. Here's my log:

PHP Fatal error: Maximum execution time of 60 seconds exceeded in C:\xampp\htdocs\osTicket\upload\include\mysql.php on line 88

PHP Fatal error: Maximum execution time of 60 seconds exceeded in C:\xampp\htdocs\osTicket\upload\include\class.ticket.php on line 1711

ntozier

It's telling you that the script took longer than 60s to execute. Which really isn't a good sign... is your hardware really bad or server really busy?

paulroots08

Upgraded

It's telling you that the script took longer than 60s to execute. Which really isn't a good sign... is your hardware really bad or server really busy?

Hi Ntozier,

We already upgrade the virtual server memory and I think it is ok now.

Thanks!