Tickets submitted via email to a single address take hours to generate

cmgibbs

I have tickets that are being submitted to one of our email addresses taking many hours to generate, even though the cron job runs every five minuts, and the email address is set to fetch every two minutes.

Any ideas on how I can debug this? Stuff bound for other emails works just fine, coming in on schedule.

KevinTheJedi

cmgibbs

You'll need to look at the connection/logs on the mailserver level and see when it's logging in, what's it's doing when logging in, etc.

Cheers.

cmgibbs

We are using Microsoft365 with Oauth2 for these ticket emails, and we see consistent connections with all of our email accounts that we use for this application.

Is there any way to debug connection/fetch via logs on the helpdesk side?

KevinTheJedi

cmgibbs

Not unless you manually add debug statements where you need. This is better tracked on the mailserver side.

Cheers.