Hello good,
Is there any way to be able to count the hours or the time it took to resolve the ticket?
PS: Osticket installed by means of docker
Hello good,
Is there any way to be able to count the hours or the time it took to resolve the ticket?
PS: Osticket installed by means of docker
In the database using an SQL query
SELECT ticket_id,
created,
closed,
TIMEDIFF( closed,
created ) AS timeDifference
FROM ost_ticket;