Doubts regarding mailings

vidfe

Good morning,

I have a question, since I would like to schedule an email to be sent to the support department every time a ticket is closed, but I cannot find the option, can you help me?

I find the way to send it to the user but not to the corresponding department.

Thanks in advance.

KevinTheJedi

vidfe

The only way is to add an internal note and set the status below the Internal Note box in the same action. Then just make sure you have the Internal Activity Alerts enabled for this Department. Other than that, there is no way to accomplish this at this time without modifying the codebase on your own.

Cheers.