Auto-Email for new Tickets can't be disabled for departments

NeedHelp

Hey,

I've enabled the notification for new tickets, as we have added a department that does not get new tickets very often.
As we are having more active departments too, I've checked the "disable notification" checkbox in "department":

But this does not have any effect. Departments still get notifications for new tickets.

Is this a bug or am I doing it wrong?

KevinTheJedi

NeedHelp

Auto-Responder is only for Users. If you don’t want Agents to get alerts then simply set the Recipients setting under Alerts and Notices section to "No one".

Cheers.

NeedHelp

Thanks - So there is actually no way to inform agents about new tickets for specific departments?
Either all or none company-wide?
Or I disable notifications for specific agents - But then they also don't get ticket updates, right?

KevinTheJedi

NeedHelp

I guess I'm confused as in your OP you say you want to disable alerts now you are saying you want to enable alerts...can you please fully clarify the workflow you are wanting?

Cheers.

NeedHelp

I want to get an alert for new tickets for only one department
I want to get all other alerts as usual for all departments

KevinTheJedi

NeedHelp

Oh okay, that's not possible at this time. It's either all or nothing for that. Unless you disable New Ticket Alert globally which would affect all other departments.

Cheers.

NeedHelp

Ok, thank you. Then I have a feature request 😉