For the past several days I've been migrating our ticket system from osTicket ver 9 to ver 18.
In the test environment everything seems to perform well. Yesterday we got our first legitimate customer on ver 18 production deployment.
Tonight while closing the ticket ( maybe during and I only noticed after) I received an email from the system with the following IO error.

As far as I can surmise this has not impacted the client or the osTicket system in any obvious way.
But being a long time user of osTicket I know this is a red flag.
Can anyone tell me what this error means, and suggest possible solutions?
Thanks for your time and attention in the matter.

  • KevinTheJedi replied to this.

  • KevinTheJedi
    I was really over thinking it.

    The issue was cause I never set up storage because the files were meant to be stored in the database.

    After your reply I went to the admin settings and corrected the setting.
    Repeated the steps that cause the IOError, and did not receive the error.

    Much appreciated 👍

      Phoenix_PC

      As the error states, it’s trying to move the uploaded file from tmp folder to the filesystem folder you configured but is unable to. This is likely permissions, etc. on the system tmp dir.

      Cheers.

          KevinTheJedi
          I was really over thinking it.

          The issue was cause I never set up storage because the files were meant to be stored in the database.

          After your reply I went to the admin settings and corrected the setting.
          Repeated the steps that cause the IOError, and did not receive the error.

          Much appreciated 👍

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