Hello friends good afternoon I will start by commenting that I am new to the ticket system, I need to modify the form for the creation of a new ticket, from the administrator part I could adapt it to my needs but I still have a problem and I need to add a button and that button I consult an external database and with the result obtained I fill certain fields of the form, but I do not know how to do something like that, someone please could support me with that, thank you very much in advance.
