Repopulate user__cdata when creating a field form user ( Null or zero)

ASilvabr

I have a problem when creating a field for the user form. I know that when creating a field, the usercdata table is recreated and repopulated. However, when repopulating the usercdata table the field values are coming as NULL or 0.

I made a php script to repopulate this data based on the form_entry_values table, which worked. But, when creating a new field, again the user__cdata table is repopulated with values in NULL or zero.

I searched the forum for a solution but I couldn't find it.

2) When I create a field in the user form, the data looks like this:

Version:

upgrading is not an option for me at the moment as there are some features that have been customized. Do you have any suggestions where I should look or why this happens?

ntozier

Sorry but you are running a really old outdate unsupported version.
I do not think that you will get much traction on this thread as a result.
Although i do have to ask the obvious.. is you have added a field did you populate the fields with any values prior to the table being regenerated?

ASilvabr

Hello, thanks for the reply.

I know the version is old but I haven't updated yet because some features have been customized, which I would lose in the update.

The error happens as follows:

1) the usercdata table is populated with user data.
2) I then create a new field in the OsTicket userform
3) As soon as I create the custom field by the system, the usercdata table is recreated with zero or Null data for all users. All data is lost.