OAUth2 setup freezes on "Submit"

cliffm

I have set up an APP ID etc. in Entra for OSTicket OAuth 2.
I have entered the correct Client ID, secret, authorization endpoint and token endpoint
as supplied by Entra.

When I press "Submit" a spinning wheel appears, forever, and I cannot proceed:

The GUI is unresponsive and I have to close out of OSTicket and log in again.

Anyone got any ideas?

Thanks

KevinTheJedi

cliffm

Please post a screenshot of Admin Panel > Dashboard > Information. Also, you need to check your PHP error logs as it seems like an error is being thrown.

Cheers.

cliffm

Sorry, it's 1.17... Duh

The php error log has this in t:
[23-Jul-2023 04:45:01 UTC] PHP Warning: Module "curl" is already loaded in Unknown on line 0
[23-Jul-2023 04:45:01 UTC] PHP Warning: Module "gettext" is already loaded in Unknown on line 0
[23-Jul-2023 04:45:01 UTC] PHP Warning: Module "mysqli" is already loaded in Unknown on line 0
[23-Jul-2023 04:45:01 UTC] PHP Warning: Module "mbstring" is already loaded in Unknown on line 0
[23-Jul-2023 04:45:01 UTC] PHP Warning: Module "soap" is already loaded in Unknown on line 0
[23-Jul-2023 04:45:01 UTC] PHP Warning: Module "fileinfo" is already loaded in Unknown on line 0
[23-Jul-2023 04:45:01 UTC] PHP Warning: Module "gd" is already loaded in Unknown on line 0

That's a surprise. But not sure that's the problem.

Thanks

KevinTheJedi

cliffm

You need to upgrade osTicket, upgrade the plugin, and retest.

Cheers.

cliffm

OK thanks. To 1.18?

cliffm

I needed to get this working fast, so in the meantime I have OSTicket set to use Email OAuth2 Proxy.

It works well 🙂

cliffm

Hi,

I got time to update OSTicket to 1.174

Still no luck, the PHP error thrown is this when I try to add ldP config settings:

PHP Fatal error: Uncaught Error: Call to a member function setConfigClass() on null in phar://C:/inetpub/wwwroot/osticket/include/plugins/auth-oauth2.phar/oauth2.php:640
Stack trace:
#0 C:\inetpub\wwwroot\osticket\include\class.email.php(703): GenericEmailOauth2Provider->getPluginInstance()
#1 C:\inetpub\wwwroot\osticket\include\ajax.email.php(26): EmailAccount->saveAuth()
#2 C:\inetpub\wwwroot\osticket\include\class.dispatcher.php(153): EmailAjaxAPI->configureAuth()
#3 C:\inetpub\wwwroot\osticket\include\class.dispatcher.php(40): UrlMatcher->dispatch()
#4 C:\inetpub\wwwroot\osticket\include\class.dispatcher.php(122): Dispatcher->resolve()
#5 C:\inetpub\wwwroot\osticket\include\class.dispatcher.php(40): UrlMatcher->dispatch()
#6 C:\inetpub\wwwroot\osticket\scp\ajax.php(327): Dispatcher->resolve()
#7 {main}
thrown in phar://C:/inetpub/wwwroot/osticket/include/plugins/auth-oauth2.phar/oauth2.php on line 640

I just downloaded the plugin last week from your website, I have version 0.6 is there another version?

I have tried this on IIS on Windows Server (PHP 8) and on WAMP (latest of everything).

I get the same PHP error on both.

Any advice?
Thanks 🙂

KevinTheJedi

cliffm

Login to the database, go to the _email table, find the id for the email in question, go to the _email_account table, lookup where email_id equals the id from the _email table, and post a screenshot of the results.

Cheers.

cliffm

OK,

I have it all set back to basic (not OAuth) so this is current with a cPanel server (not OAuth):

For 365 I can get this working by using OAiuth2 Proxy, not ideal as a user must be logged in for this to work.

Local hosting setup ATM, not possible to have this live on the Internet yet without the OAuth plugin working.

Cheers.

KevinTheJedi

cliffm

Okay, now try switching back to OAuth2 and retesting. You may need to delete these two _email_account records and reconfigure the Remote Mailbox/Outgoing (SMTP) tabs.

Cheers.

cliffm

Also, if I do add OAUTh2 to the email, change the server to outlook.office365.com etc. the config GUI bombs and produces the PHP error and the data in the _email_account table do not change. Stays on basic with the previous settings.

Cheers

cliffm

Ah thank you, deleting the records in the _email_account table got me past the PHP error!

Now I get this if I select IMAP port 993 or 143:

cURL error 60: SSL certificate problem: unable to get local issuer certificate (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://login.microsoftonline.com/xxxxxxxxxxxxxxxxxx/oauth2/v2.0/token

Here's the table now (no SMTP set up yet):

So at least one step closer!
How to resolve the cURL error?

Cheers

cliffm

OK fixed it,

curl.cainfo="C:\xxxxxx\cacert.pem"
openssl.cafile="C:\xxxxxx\cacert.pem"

Seems to be working now but will be testing it!

Deleting the records in the table did the trick.

Cheers

cliffm

Working now on 1.17.2 and 1.17.4

Thanks for your help 🙂