Filter problem (reply-to in email channels)

Willem-Jan

I'm using the filter to adjust incoming tickets as they are coming via email:
-> use the reply-to instead of the from email address.
I have multiple email channels.
With one channel it works fine.
With a second channel it does not work.
Both are coming from the same server, same platform, but different version of the platform.
I've compared the headers of the emails, but I cannot see any problem in it.

Is there a log somewhere so that I can see what is going wrong?
Or can I add/enable some debug to see it?

Thanks in advance, Willem-Jan

KevinTheJedi

Willem-Jan

Not really. You’d have to look at the code and add debug statements where you need. I would disable all other filters on the one that’s not working to see if that has any affect. If not I’d double, triple check the rules and target channel to make sure it’s matching appropriately.

Cheers.

Willem-Jan

Hi Kevin,
Thanks.
I could not find the problem, so moved to using the API to feed the tickets into osticket.
That works fine 🙂

Willem-Jan