OS Ticket not sending out email to client

Don Houston

So i just installed os ticket, and it will send an email to me saying there is a new ticket, but it does not send a ticket to the user who created the ticket. Any suggestions? I looked in the admin pannel and I saw nothing

KevinTheJedi

Don Houston

Admin Panel > Settings > Tickets > Autoresponder -> Make sure these options are enabled.

Also, this can be disabled at each system Email (Admin Panel > Emails > Emails), each Help Topic (Admin Panel > Manage > Help Topics), each Department (Admin Panel > Agents > Departments), and even Ticket Filters (Admin Panel > Manage > Filters).

Here is the relevant documentation:

https://docs.osticket.com/en/latest/Guides/Alerts%20Guide.html

Cheers.