Cron job not working after server change

alcero

Hi there,

Need some help figuring out why cron job is not working after server change.
When we send emails to the support email, it is not opening new tickets like it used to on.

New server:
Cpanel (HostPapa)

Old server:
Siteground

See screenshots that might help

KevinTheJedi

alcero

Did your URL change at all? Is the OAuth2 Access Token expired?

Also, your Cron Job is set to use PHP 8.0 but v1.18 only supports PHP 8.1-8.2. You will need to update this and retest.

Cheers.

alcero

no url change
access token is good
how do I change PHP?

alcero

changed to this, still nothing

alcero

Daedalus01

alcero

""Network is unreachable"" -- That's going to be a DNS issue or your new host provider might be blocking SMTP access.

KevinTheJedi

alcero

Are you sure that's the correct path to the PHP executable? If you have terminal access (or SSH access) you can run something like whereis php81 to find the true path.

To make sure it's actually running you can set your Admin Panel > Settings > System > Default Log Level to DEBUG, Save Changes, wait for cron to run, and check Admin Panel > Dashboard > System Logs for a Cron Job entry. If you see a Cron Job entry then it's running. If you don't see a Cron Job entry then it's not running properly.

Cheers.

KevinTheJedi

Daedalus01

Most likely due to their hosting provider. Hosting providers these days are notorious for External SMTP restrictions.

Cheers.

alcero

I don't see the cron

any guidance on how to create the proper cron?

KevinTheJedi

alcero

The earlier screenshot appears to be correct. The path to PHP 8.1 is probably incorrect. I would recommend reaching out to your host and ask them what the real path to PHP 8.1 is for a cron job.

Cheers.