How will I pass Phone Number in create ticket API?

souvikint2021

I have written a curl command which is creating ticket when I hit that. But I can't send the phone number in the curel command. As per documentation I am using "phone":"9999999999" but in the ticket I can't find the phone number.

The command I am using:
curl -X POST -H "X-API-Key: MY_API_KEY" -v -d'{"alert":true, "autorespond":false, "source": "API", "topicId":MY_TOPIC_ID, "name": "Lorem Ipsum", "email":"email@example.com", "phone":"9999999999", "subject":"This is a subject", "message":"This is ticket body"}' https://mydomain.com/helpdesk/api/tickets.json

Phone number field is empty:

KevinTheJedi

souvikint2021

Was the User already created? If so, you cannot update an existing User's details via API. You can only set User information on initial User Creation via API. Also, make sure you have a Phone Number field on your Contact Details form that has a variable name of phone.

Cheers.

souvikint2021

KevinTheJedi
No, the user is not created in OSTicket. The user is being created with the ticket.

Also, from the above screenshot, you can see that there is a Phone Number field in User Contact Information which is empty & we are trying to pass the Phone Number via phone field from the curl command which has been shared already.

KevinTheJedi

souvikint2021

phone should be all you need as seen in the documentation. Can you share a screenshot of Admin Panel > Dashboard > Information?

Cheers.

souvikint2021

KevinTheJedi Please check the screenshot Admin Panel > Dashboard > Information

souvikint2021

KevinTheJedi I want to set user phone number while create ticket. I don't want to create user separately. Once my form will be submitted, it create a ticket with user name, email, phone. I can set user name & email but can't set user phone number while creating ticket through API.

KevinTheJedi

souvikint2021

I just tested this and it worked for me. The key point here is that the User doesn't exist beforehand as I've mentioned above.

Here is an example of what I used:

{
    "alert": true,
    "priority": 1,
    "autorespond": true,
    "source": "API",
    "topicId": 1,
    "name": "Test API",
    "email": "example@noemail.com",
    "phone": "1234567890",
    "subject": "Testing API #1",
    "message": "data:text/html,Testing API #1"
}

Cheers.