Currently when a client hasn’t checked their ticket after a day or so, I manually use the Check Ticket Status page to send them the reminder. Is there a way to automate this and/or perhaps provide a link in the ticket creation email that I receive (for example, below the footer admin link https://support.example.com/scp/tickets.php?id=1234 ) that when clicked would send the Check Ticket Status access link email to them?