Auto-Assign

gabrielconrado

Is there a way to auto assign a ticket to an agent knowing the sender's email? I have an email that I wanted to forward to OSTICKET and when it is received from this email, OSTICKET assigns it to an agent automatically.

¿Hay forma de auto asignar ticket a un agente sabiendo el correo del remitente?. Tengo un correo que quiero desviar a OSTICKET y cuando se reciba desde este correo, OSTICKET lo asigne a un agente automáticamente.
Gracias.

KevinTheJedi

gabrielconrado

Yes, via Ticket Filters. You can set the Rules to match a number of criteria (including a User's Email Address) and Assign the Ticket based on that.

Cheers.

gabrielconrado

Thanks for answering. I am reviewing it and will comment.