LDAP Plugin not working after update - osTicket Forum

LDAP Plugin not working after update

itcostasalud

After updating from v1.16.3 to v1.18 users are unable to login they get the error Access denied. I decide to delete the plugin and install a new one from the website and still. I don't have this issue with the agents, agents are login fine.
Fun part I decide to create a new user and this user is able to login through ldap.

I have one big issue right now and is that I can't configured Microsoft OAutho2 so I'm not able to received emails at the moment. Any help with LDAP?

KevinTheJedi

What are the values of the backend columns in the _user_account table?

Cheers.

itcostasalud

KevinTheJedi dont know where to find the table. But LDAP was working fine on v1.16.3 as soon i made the update ldap stop working

KevinTheJedi

dont know where to find the table

In the database

Cheers.

itcostasalud

itcostasalud

itcostasalud

KevinTheJedi So I assume that I can fix it just changing the backend to ldap.client to the user that are not working and are NULL? Am I right?

thanks again for all your help tho

KevinTheJedi

Set any that have ldap.client to NULL and retest.

Cheers.

itcostasalud

KevinTheJedi You're a beast thanks a lot buddy

KevinTheJedi

itcostasalud Yes