Hello OSTicket team,

we are using version v1.18 (724de45). We work with teams and individuals when assigning tickets. In the initial assignment, the ticket is first assigned to a team, e.g. the helpdesk. If we later assign it to an individual, however, the team remains assigned to the ticket. Unassigning the team from this ticket must always be done manually. We were last using version V1.15 and do not know this workflow. In day-to-day business, the team that no longer necessarily works with this ticket continues to receive the internal messages due to the unresolved assignment.

Ideally, we would like to unassign the team when it is assigned to a single person. Unfortunately, I cannot find an item for this under the administration. How can I automatically unbind the team when it is assigned to a single person?

I look forward to your feedback.

Many greetings
Meyre

Problem solved.
https://github[dot]com/t-oster/osticket-auto-unassign

    Meyre

    That is a custom, 3rd party plugin; please use this at your own risk. It's not good to rely on 3rd party modifications as you'll have to keep them updated and might eventually get in a position where you can't upgrade osTicket because the plugin has not been updated with the latest code.

    Cheers.

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